IT Service Delivery Manager

Location: Cheadle, Cheshire
IT Service Delivery Manager
Location: Cheadle, Cheshire. SK8 3SA
Hours: 9.00am to 5.00pm, Monday to Friday
We are currently seeking to recruit an IT Service Delivery Manager to be based within our IT Department at Head Office, Cheadle.
Job Outline
To oversee the delivery of all IT services to the company’s employees (and external partners where appropriate) through the creation, maintenance and execution of service delivery processes, agreements and KPIs together with effective management of the IT service delivery team.
Key Responsibilities:
  • Manage the resources and activities of the IT Service desk to ensure the efficient and effective running of IT operations
  • Working together with the rest of the IT functions, manage all related infrastructure and software service delivery processes including financial approvals
  • Oversee and direct the activities of the IT service delivery team
  • Receive complaints, inquiries and suggestions from users and promptly work towards providing solutions, answers and proposals in response
  • Assist top management in making decisions that will improve service delivery and customer satisfaction
  • Proactively seek out and integrate identified trends and customers’ suggestions into delivery plans and policies.
  • Work together with team members to develop service level agreements and support that will assist in service delivery
  • In cooperation with the other ICT functions and wider business departments, ensure a robust disaster recovery/business continuity plan is in place and regularly tested.
Essential Skills & Experience:
  • Previous experience in a management position.
  • Experience managing 3rd parties’/service providers.
  • Passion to identify, promote and drive change.
  • Excellent time management skills and the ability to work under pressure.
Desirable Skills & Experience:
  • ITIL Qualified
  • ERP/SAP Experience
  • Project Management Skills/certification
  • Experience of distributed/multinational organisations
  • Experience of manufacturing environments.
About Us
Wienerberger is the world's largest producer of bricks and No. 1 on the clay roof tiles market in Europe with 204 plants in 30 countriesThe Wienerberger group has been manufacturing quality clay building products since 1819 when we opened our first factory in Vienna, Austria. Our presence in the UK is currently larger than at any point in our near 200 year history, employing c 1200 people across our Head Office, 4 showrooms, 13 manufacturing sites and 6 distribution centres throughout the UK. We manufacture in excess of 400 products including bricks, blocks, roof tiles and pavers for the homebuilding and renovation markets.
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